Frequently Asked Questions

According to the Greek Code of Accounting Books and Records and the new Greek Tax Code for Financial Transaction Mapping – Ν.4093/2012) and concerning any passenger bus transport, a tax asset is issued (“ticket”), equivalent to a “Retail Transaction Receipt”. No other document is required. Furthermore, (according to the KPMG) it is laid down that all “tickets” remain unissued until 31-13-2013.

Having regard to the “Charter of Obligations towards the Consumers”, of all transport carriers (common carriers) as legislated by act 2963/2001(A’268),
Article 1
Transport carrier’s obligations/ Common carriers obligations

1. Transport/common carriers and their institutions, shall:

Return 70% of a passenger’s ticket fare in the case he/she cancels his/her seat reservation on a long-distance route, 8 hours minimum before departure or 50% in the case of cancelation within 8 hours prior to departure.

Amend tickets (instead of a previously mentioned possible cancelation) on travel dates or transfer them (tickets transferable free of charge) to persons entitled of a reduced price or free transportation on return routes (price difference is rewarded to the initial ticket holder). Valid only in cases of: cancelation or destination/itinerary change or passenger name change or date change and after a relative validation by a KTEL officer.

Ticket refund policy:

1. In the event of a passenger not canceling his reservation prior to his/her departure, tickets are non-refundable.
2. In the event of a ticket cancelation within the last 8 hours before departure, 50% of a ticket fare is returned. This is calculated by 39X50% =- 19,5 for a single ticket and 59-39=20X50%=10,00, for a return ticket fare given that the single transition was used and since a relative canceled course costs 59-39=20 euros.
3. In the event of a ticket cancelation 8 hours minimum before departure (e.g. previous day), 70% of a ticket fare is returned. This is calculated by 39X70%= 27,30 for a single ticket and 59-39=20X70%= 14,00, for a return fare, given that the single transition was used and since a relative canceled course costs 59-39=20 euros.

The estimated/ standard duration of the Athens – Thessaloniki route and vice-versa, is 05:45- 06:15 hours, including a 30-minute stop at Lamia, depending on traffic conditions. The driving distance is 496 kilometers.

Yes, at one of our ticket counters/offices: 67, Monastiriou St. (Thessaloniki), 244, Giannitson St. (Macedonia Station, Thessaloniki), 100, Kifisou (Athens).

All of the Thessaloniki – Athens route (and vice versa) buses offer a free wi-fi network service, powered by external GSM antennas for an improved wi-fi signal and advanced free wi-fi routers.

One piece of luggage per person to be checked under the bus and one or two small carry-on pieces (can placed on specific compartments).